Frequently Asked Questions
Can I cancel my Subscription at any point in time in the future?
Yes, we do not tie our customers into any long term contracts.
If you wish to cancel your subscription, please notify our Customer Services Team who will be happy to assist you further.
We also recommend that you cancel your Direct Debit directly with your bank.
If you wish to cancel your subscription, please notify our Customer Services Team who will be happy to assist you further.
We also recommend that you cancel your Direct Debit directly with your bank.
What days will my Box be delivered on?
Once the Direct Debit is setup with your bank and the first payment has been received, your box will be delivered depending on where you live.
Please see our Delivery Information Page for more details.
Please see our Delivery Information Page for more details.
What payment method do you accept?
We support major Debit and Credit Cards
What is a Direct Debit mandate?
A mandate (also known as a "Direct Debit Instruction" or "Direct Debit Request") is set up on a customer's bank account when a Direct Debit is authorised for a specific merchant, usually via our online form.
An active mandate needs to be in place before any Direct Debit payments can be collected.
An active mandate needs to be in place before any Direct Debit payments can be collected.
What if my account requires multiple signatures to authorise Direct Debits?
When you complete the online payment page, you will find a check box at the bottom that indicates More than one person is required to authorise Direct Debits on your bank account.
Select this option and you will be directed to complete a mandate form after submitting your details online.
Select this option and you will be directed to complete a mandate form after submitting your details online.